Flogenta for home services
Every emergency call answered, even at 2 AM.
For HVAC, plumbing, electrical, garage door and pest control companies. Flo answers when your office can't, sorts real emergencies from routine calls, and gets your team every detail a tech needs.
What Flo handles
No cooling, no heat, leaks
Treats it as urgent when someone vulnerable is at home, water is actively leaking, or a business has no cooling, and flags it for the first callback. Your on-call tech can get the call live, if you want that.
Safety comes first
If a caller mentions gas, smoke, sparks or a burning smell, Flo gives the safety instructions before anything else and tells them to call 911 from outside when it's serious.
New jobs and estimates
Takes the name, a number read back digit by digit, the full address, the problem, and the system's brand and age. Everything a tech needs before rolling a truck.
Everyday questions
Service area, hours, financing, brands you work on, answered from the information you give us. Flo never quotes a price or promises a visit time. Your team does that.
An example call
- FloThanks for calling Heronfield Air. I'm Flo, the office's AI assistant, and this call may be recorded. How can I help?
- CallerOur AC stopped working and it's 88 degrees in here. My mom lives with us. She's 81.
- FloI'm sorry, that's not safe in this heat. I'm marking this urgent for the team. Can I get your name, please?
- CallerMaria Alvarez.
- FloThanks, Maria. What's the best number to reach you?
Heronfield Air is a made-up company. Every company's assistant is set up with its own urgent rules, service area and wording.
How it fits your business
- You keep your number. Send after-hours calls, overflow or everything to Flo.
- An email for every call with a short summary, plus a call log with a status for each one.
- One template covers HVAC, plumbing, electrical, garage doors and pest control, tuned to your services.
- Tested on dozens of practice calls, including emergencies, before a real customer hears it.
See it with your own calls.
We'll set Flo up with your services, service area and urgent rules, and you'll hear her answer as your company before anything goes live. You pay only after you see results in your first 30 days, and our first five founding clients get 25% off for six months.
Also see: How we handle calls and data