Flogenta for dental offices
Never miss a patient call again.
Flo answers your practice's phone after hours and whenever the front desk is busy with a patient. She takes the details your team needs and makes sure urgent calls are seen first.
What Flo handles
New patients
Takes the caller's name, number and reason for the visit, and flags new-patient and high-value requests such as implants and Invisalign so they get called back first.
Appointment requests
Takes preferred days and times for a visit, a change or a cancellation. Your front desk confirms it in your own system, so your schedule stays yours.
Dental emergencies
Asks the right question to tell severe pain, a broken or knocked-out tooth, or swelling apart from a routine call. Urgent calls are flagged to your team right away, and anything life-threatening is sent to 911.
Everyday questions
Hours, location, parking, the services you offer and what to bring to a first visit, answered from the information you give us.
Built for patient privacy
- Built for HIPAA workflows. Before a dental office goes live, we sign a Business Associate Agreement with you, and every vendor that handles patient information has signed one too.
- Email alerts never carry patient details. Your team gets a clean alert and opens the call log for the rest.
- Flo never confirms whether someone is a patient, never gives clinical advice and never confirms insurance coverage.
- Flo has no access to your patient records. She collects details for your team, and that's all.
An example call
- FloThanks for calling Marlow Bay Dental. I'm Flo, the office's AI assistant, and this call may be recorded. How can I help?
- CallerHi, I chipped a tooth at dinner and it really hurts.
- FloI'm sorry, that sounds painful. Is the pain severe?
- CallerYes, it's pretty bad.
- FloThen I'll mark this urgent so the team calls you first thing when the office opens. If you get swelling that spreads to your face or neck, or trouble breathing, call 911. Can I get your name and the best number to reach you?
Marlow Bay Dental is a made-up practice. Every office's assistant is set up with its own hours, rules and wording.
How it fits your office
- You keep your number. Calls forward to Flo after hours and when no one picks up during the day.
- Every call lands in a call log your team works from, with a status for each one.
- We test Flo on dozens of practice calls, including emergencies and tricky callers, before she answers a real patient.
See it with your own calls.
We'll set Flo up with your services, hours and rules, and you'll hear her answer as your practice before anything goes live. You pay only after you see results in your first 30 days, and our first five founding clients get 25% off for six months.
Also see: Recording business calls in Florida · How we handle calls and data